Visitors to our website
When someone visits www.hotoffthepressuk.co.uk, we use a third-party service, Google Analytics, to collect standard visitor’s tracking/log information, which includes but not limited to details of
visitor behaviour patterns. We do this to find out things such as the number of visitors to the various pages and products on the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Placing an order / creating an account
When you place an order with us/create an account we collect personal data from you in order to process your order. This information includes your name, email address, contact number, shipping/billing address and payment information. We use this information to complete and send your order. We may use your email and/or contact number to contact you about your order, if we have a query or a delay on an item etc. Your name and address details are shared with Royal Mail or DPD in order to send your item to you. Your payment details are collected by third party services Secure Trading or PayPal. We don’t store card details on our system. We store your personal details and order information for as long as you have an account with us. We store this information so we have access to it, should you request a refund, have a query at a later date, want to reorder the same items etc. We use the order information to review sales of products for ordering/purchasing/product review requirements of the business and in order to improve our products and services.
Controlling your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com. You can also unsubscribe from marketing newsletters at any time using the unsubscribe link at the bottom of the email. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Hot off the Press UK, Unit V1 Kingsville Road, Kingsditch Trade Park, Cheltenham, Gloucestershire GL51 9LX. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.