Refund policy

 

All personalised items and items printed to order,  are non refundable. This is in line with UK Law: https://www.gov.uk/accepting-returns-and-giving-refunds.

Non personalised items; Under no circumstances will we accept returns that smell of smoke, have been used, are marked in any way or have pet hairs on them. All goods must be returned in the condition they were delivered with any sealed packaging intact.

Items which are not covered under our Faulty Goods Policy are returned at your own cost and you must obtain proof of posting. We recommend using a Recorded or Special Delivery service to ensure that the cost of the goods you are returning is covered in the event of postal loss or damages in transit. You will be refunded in full of all money paid for the returned item within 30 days.